The upgrade of the CAD 9.4 system has seen many challenges that staff are facing. We've heard multiple stories of crashes, glitches and problems, and heard that communication about these matters has been limited. The recent UCC saw a lot of discussion about the issues with implementation, and the AEAV put forward a number of proposals to support staff.
We have written to ESTA to confirm our proposals and ask for support for the mental health of staff during this upgrade. Our correspondence, and their response is below.